![]() If this does not work, they will need to be enrolled using the fingerprint bypass code. Synel do not recommend registering more than 2 fingerprint templates per employeeĪn employee unable to clock in due to fingerprint quality being lowĭelete the employee from the T&A device and re-enrol using a different finger. On the Syngery devices it is possible to register employees with more than 1 fingerprint template. If their fingerprint is not working, they will need to be deleted and re-enrolled on the device with a different finger. On the SY785, an employee can only be registered with 1 fingerprint at a time. How many Fingerprints can you register an employee with? PoE Adaptors and PoE Injectors are £20.00 each, plus delivery charge. The only data that gets through to the Fourth portal is the employee's clock in/clock out time. This is not the physical fingerprint but the binary code that is produced from it The employee's fingerprint is only stored as a template on the device itself. Where is the T&A Data stored and who is this shared with? This will ensure that the employee's T&A data is recorded against the correct location on the rotasĬontact Fourth, who will liaise with the appropriate 3rd parties to get the issue(s) resolved Transfer employees from one location to a new locationĭelete the employee from the T&A Device at the former location.Įnrol the employee on the T&A device at the new location. Go through the requirements on the guide and complete the order form to confirm all requirements are in place so the T&A team can proceed with ordering the device. These can be found in the T&A guide for the device - WFM - Time and Attendance Biometric Clock. If the IT team confirm there are no network issues then an engineer call-out will need to be arranged The clock is online, employees are clocking in/out as normal, but no data is appearing on the portal.Ĭonsult the internal IT team as network issues are a common reason for this issue. Table.2 - General FAQ solutions and notes Problem An engineer call-out may be required.Īn engineer call-out will need to be arranged to 'load the Fourth project’ on the clock as FPU is not communicating with the main board. If the PSU has a fault, the clock may not stay on and needs to be switched on constantly for employees to clock in/clock out. ![]() Power Supply Unit, not for PoE (Power over Ethernet) clocks. This error requires an engineer call-out to resolve ![]() If the reading is not above the minimum requirement of 85% this means it is not accurate. Re-enrol the employee if the error persists. This error means that the employee’s finger is not recognised as being in the template list.Įnsure that the employee is using the correct finger. Synel (manufacturers of the biometric devices) recommend that individual employees are re-enrolled using an alternative finger.ĭelete the employee from device and enrol as normal. Table.1 - Error messages solutions and notes ProblemĮmployee fingerprint not recognised - Usually means that the fingerprint quality is low. Employees getting this error need to be re-enrolled with higher quality finger templates. There is also information on the use of swipe cards with T&A Devices at the end of this article. This article contains instructions for how to arrange this, including a checklist to be completed beforehand. ![]() To resolve certain issues, it may be necessary to request an engineer call-out. Synergy/A Biometric Fingerprint Reader Error Messagesīelow is a list of common errors that can be encountered on T&A (Time and Attendance) devices, and what action is required to resolve them. SY785 Biometric Fingerprint Reader (no longer in production).This article provides troubleshooting guidance for each of the device types that Fourth provide for integration into your solution.ĭepending on the device being used, please jump to:
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